eShine.ca is a family owned company which started 2004. We specialize in high quality car care products from around the globe at competitive prices.We pride ourselves in customer service and quick shipping. We are located in Port Colborne Ontario. Your feedback and comments are important to us, please email any questions to,

info@eshine.ca

We hope you enjoy your shopping experience at eShine!

Yours Truly,
eShine Car Care

Shipping

eShine uses Canada Post as our shipping service. All orders are shipped out within 1-2 business days (depending on time received). Tracking numbers are automatically supplied at time shipped. Two services are offered, Canada Post Expedited (2-6 days) and Canada Post Xpresspost (1-2 days). Shipments to a P.O Box or any other box is shipped at the risk of the buyer. Any shipments not received or delivered at a "Box" address will not be insured by eShine Canada.

eShine WILL NOT leave packages without a signature (Leave on porch, leave on rear deck etc). If you are not home during the daytime to receive the package, Canada Post will hold the package at depot for up to 15 days for pick up. Canada Post depots have extended hours so packages can be picked up evenings.

eShine will only ship to the address registered to the card holder or the PayPal confirmed address. Alternate shipping address can be arranged by contacting us via email, I.D. may be required (Scanned or digital photo).

Return Policy

Refunds are given, less shipping and handling charges for items returned unused in new condition with original packaging within 30 days of arriving. Customers must email info@eShine.ca to receive a Return Authorization number. Products returned without authorization will not be accepted. Any order that qualified for free shipping will have the free shipping offer void and charges will be deducted for that particular order.

Out Of Stock Items

We strive to re-stock all of our products quickly and timely, however there are times where we may be out of a desired item.  We try to update products to reflect actual stock, but sometimes they are incorrectly listed as in stock.  We do not guarantee stock of our products.   You will be contacted within 3 business days if there are any problems with your order.

If you are able to purchase an item that is in fact out of stock you will be contacted via e-mail.  You will be given a choice of waiting for the product, replacing the product, or refunding the product.  Your order will be shipped in one shipment after you have been contacted.

If you would like to order a product that states “notify when back in stock” please click the link.  You will then be notified when the product is back in stock via e-mail.

Privacy Policy

When ordering over the internet concerns about security are always an issue. At eShine your information is secure and kept private at all times.

Any information obtained by eShine stays with eShine! eShine does not distribute customer information to third parties under any circumstances.

eShine's website uses a SSL certificate which keeps your info safe, this includes payment info. No credit card numbers are ever stored after a sale, our site is linked directly to the banks where the info is sent, processed and approved.

 

Price Match Policy

eShine always tries to offer you the best price, and you can help us keep it that way. If you see an item for less at another online store, we will match or beat that price. It’s that simple. We appreciate your business and we want to continue to fulfill all your detailing needs!

Please Note:

  • Please provide a link to the store we are matching. To match a price, please call to place your order, or put the link in the comments box when you order the item online.
  • The item must be identical to our item, including the size. We will only match prices or promotions on products that we carry.
  • The total price, including shipping, is considered for price match.
  • Sorry, we are unable to match Amazon, Ebay or other auction sites, closeouts or clearance items. Please make sure it is a CANADIAN website also.
  • Price matching applies to in stock items
  • Items that have been price-matched are not eligible for additional discounts.
  • Price matching is not available on Buy One, Get One Free items.
  • Price matching is not available on previously placed orders.
  • Price matching is not available on gift certificates.

* Price matching is at the discretion of eShine.ca and is subject to change at any time.
 

Specials & Promotions: Price matching competitor specials and promotions is available, provided the same items are available on the competitor's website whose special or promotion that we are matching. The total price, including competitor's shipping cost, is factored in when price matching specials and promotions.

 

Sales Policy and Advertising Disclaimer 
While we try to make sure that all prices in this email are accurate at all times, we cannot be responsible for typographical and other errors that may appear in emails or on the site. If the posted price or information for a vehicle or service is incorrect due to typographical or other error (e.g., data transmission), eShine Car Care Inc. is only responsible for the correct price and details, which we will endeavor to provide to you as soon as we become aware of the error.


eShine Customer Loyalty Points

Being a repeat customers pays off! Introducing eShine Loyalty rewards! Every time you place an order at eShine you will collect Loyalty points for use on future purchases. The regular rate of points is equal to 5% so if you place a $100 order, you will have a $5 credit that can be used on future orders. You must create an account to qualify and track your points.

Once logged in your Loyalty points from previous orders will show up in your account overview,

 

Then when you place your next order you can decide if you want to redeem your point or save them for future orders via the drop down menu!


PLEASE NOTE: WHOLESALE ACCOUNTS DO NOT COLLECT LOYALTY POINTS

 

eShine is closed on the following days,

New Years day
Good Friday
Easter Monday
Victoria Day
Canada Day
Civic Holiday
Labour Day
Thanksgiving Day
Rememberance Day
Christmas Day
Boxing Day