eShine uses Canada Post as our shipping service. All orders are shipped out within 1-2 business days (depending on time received). Tracking numbers are automatically supplied at time shipped. Two services are offered, Canada Post Expedited (2-6 days) and Canada Post Xpresspost (1-2 days). Shipments to a P.O Box or any other box is shipped at the risk of the buyer. Any shipments not received or delivered at a "Box" address will not be insured by eShine Canada.
eShine WILL NOT leave packages without a signature (Leave on porch, leave on rear deck etc). If you are not home during the daytime to receive the package, Canada Post will hold the package at depot for up to 15 days for pick up. Canada Post depots have extended hours so packages can be picked up evenings.
eShine will only ship to the address registered to the card holder or the PayPal confirmed address. Alternate shipping address can be arranged by contacting us via email, I.D. may be required (Scanned or digital photo).
Refunds are given, less shipping and handling charges for items returned unused in new condition with original packaging within 30 days of arriving. After 30 days any warranty (if applicable) must go through the manufacturer of the product. Customers must email info@eShine.ca to receive approval to return an item . Products returned without approval will not be accepted. Any order that qualified for free shipping will have the free shipping offer void and charges will be deducted for that particular order.